Wednesday, April 23, 2008

The Hidden Value of Thank-You Notes

Something I have noticed increasingly in recent years is the lack of “Thank-You” notes I receive in my professional and personal life. Of course, you don’t work for the thank-you but it is nice to be appreciated for a job well done. I have also noticed a similar occurrence with receiving personal thank-you notes. Usually it is months before receiving thank-you notes for a wedding, shower or graduation gift I have given.
I was involved with a volunteer program that provided a small gift as part of baptismal preparation to parents of newborns in our church. After ten years working monthly on gifts for our newest members I received only a thank-you note from one set of parents. Again, I don’t think most people volunteer for the “thanks”, but it was a nice treat to receive the note especially when it wasn’t expected. And looking back it was a little sad that out of dozens and dozens of new parents only one couple took the time to thank me for my part in their celebration.

Thank you notes in the business world and in particular the hiring process are equally important. They are a hidden advantage for those who use them according to a recent survey which showed that 75% of hiring managers expected thank-you notes while only receiving them 36% of the time.

Be different – get noticed and write thank you notes!

After completing a round of interviews, notes should be sent to all participants, even the administrative assistant if they were involved in the process. Once you have accepted a job it would also be thoughtful to send notes to the contacts on your reference lists, any recruiters and all others that helped you during your job search.

The most successful thank-you notes are sent within 24 to 36 hours of completing the interview. This not only keeps you fresh in the hiring manager’s mind, but also may be an unknown pivotal move that can be a decision maker or breaker.

Points to mention in the thank-you note include of course a thank you for the interview opportunity and even a compliment on how the interview was run. Many interviewers are not comfortable with the challenge and a compliment on their ability to make you feel so comfortable or welcomed will be appreciated. Next, reiterate a topic or discussion that was lively or important and will be remembered by the hiring manager.

The thank-you note should convey your continued interest; it can be used to ask for or provide clarification and should move you forward by asking for the next step. Clarify the next move by asking for understanding of additional information they might be looking for in the next round of interviews or to make their final decision.

If you have decided the company is not the place for you once you have participated in the interview, this would be the right place to let them know. It will save them time and money to know in a timely manner that you are taking your self out of the running for the position.

Used correctly, thank-you notes can be very effective selling tools as well as emphasizing your communication skills, follow-up abilities, and your consideration. They might just be the deciding factor for a hiring manager so make it a habit and use thank-you notes with every interview.